DELIVERY & SHIPPING POLICY
DELIVERY & SHIPPING POLICY
Last updated: 12-08-2026
This Delivery & Shipping Policy explains how AURIQUE processes and delivers orders placed through our website.
1. Order Processing
Orders are processed after successful payment has been received and are normally dispatched as soon as reasonably possible.
Orders are subject to product availability.
If there is a significant delay in processing your order, we will contact you where appropriate.
2. Delivery Address
Orders will be delivered to the address provided during checkout.
Please ensure that your delivery address is correct before completing your purchase.
We cannot guarantee that an address can be changed once an order has been dispatched.
3. Delivery Charges
Applicable delivery charges will be clearly displayed during checkout before you complete your purchase.
Any free-delivery promotions will be subject to the conditions stated with the relevant promotion.
4. Estimated Delivery Times
Estimated delivery times will be displayed at checkout or communicated to you when your order is placed.
Delivery times are estimates and may vary depending on the delivery service, destination and circumstances outside our reasonable control.
Unless another delivery period has been agreed with you, goods should generally be delivered without undue delay and no later than 30 days after the contract is entered into.
5. Delivery Tracking
Where a tracked delivery service is used, tracking information may be provided after your order has been dispatched.
Tracking information is provided to help you monitor the progress of your delivery.
6. Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us at:
We will investigate the matter with the relevant delivery provider where appropriate.
Nothing in this policy limits your statutory rights in relation to delayed delivery.
7. Damaged Packages
If your package arrives visibly damaged, please notify us as soon as reasonably possible.
If the product inside has been damaged, contact us at:
Please provide photographs of the packaging and product where possible.
8. Missing Deliveries
If your order has not arrived or tracking indicates that the order has been delivered but you have not received it, please contact us.
We may investigate the matter with the relevant delivery provider.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery arrangements may be required.
This does not affect your statutory rights.
10. Circumstances Outside Our Control
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Severe weather
- Courier disruption
- Industrial action
- Transport disruption
- Natural disasters
- Government restrictions
- Other unforeseen circumstances
Where a significant delay occurs, we will take reasonable steps to keep you informed.
11. Consumer Rights
Nothing in this Delivery & Shipping Policy limits your statutory consumer rights.
Where the law provides you with a particular remedy because goods have not been delivered within the required timeframe, those rights will apply.
12. Contact Us
If you have any questions about delivery, please contact:
ISAR89 LIMITED trading as AURIQUE
128 City Road
London
United Kingdom
EC1V 2NX
Email: info@aurique.co.uk
